Policies

Metia Digital, is a leading Information Technology (IT) Development Company that firmly believes in supporting to the best of their strength to their customers and clients.In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy. We plan each project by dividing work into milestones. All projects begin with a complete discovery / analysis and creation of a scope of work document. We would like to disclose some service policies through this section which are applied to our offered services and their belonging charges.This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes. As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.

Refund Policy:

Refund Policy Main Terms:

We are in the business of Technology Development and it’s a service-based business. We don’t offer any tangible product to our clients which can be returned for a refund.

• Developer agrees and acknowledges that it may entertain refund requests from the Client within 48 hours of the project initiation. In such a scenario, the Client agrees and acknowledges that the client shall accept a reasonable refund amount. The reasonable refund amount may be actual fees paid reduced by relevant taxes and 10% administration charges.

• The client accepts, agrees, and acknowledges that IT project shall be executed based on a complete analysis and scope document. This shall be a prerequisite in order to make sure that Developer’s teams get a complete understanding of the work needed to be done and thereby chances of project cancellation or termination shall be avoided. In case the client is unable to finalize the analysis and scope document then the client agrees and acknowledges that the developer shall never be held responsible for any refund. The client accepts, agrees, and acknowledges that IT project shall be under the purview of milestones (modules) which shall be taken as a basis for direction / road-map. Therefore, Both the parties agree and acknowledge that there shall be no question for any refund of completed milestones (modules).

• However, Developer agrees and acknowledges that Developer may refund advanced fees (if any) for future milestones in the case of mutual termination of the project.

• The client accepts, agrees, and acknowledges that the client shall not have any rights including but not limited to IPR (Intellectual Property Rights) over any work done which is subject to refund. The client further accepts, agrees, and acknowledges that the developer shall be the sole owner for the said work done and may use it as per their requirements without any permissions from the client.

• If any client would approach our employees indirectly by-passing the company to complete the job by any external ways. In this case, the company is not bound to refund the amount already paid.

• The company is not bound to pay the refund if the client is breaching any of the company’s policies.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements

• Claim your refund specifying your concern by contacting us via any of the following three modes:
  • Live Chat
  • support@metiadigital.com

• We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Metia Digital and you would not be able to display any version of the design sent by company. Let us also specify that:
  • Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
  • Working in collaboration with the Government Copyright Agencies Metia Digital would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here support@metiadigital.com.

Mode of Refund

Refunds on Metia Digital are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

Credit Card/ Debit Card/ Internet Banking

If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, the amount paid will be refunded/ will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 5 working days. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Metia Digital.

Refund Time Frame

Exceptions to above terms:

• Refunds shall never be entertained in any case for those Services that Developer has offered to the client on special occasions. These shall be termed as limited occasion offers and therefore refunds shall never be entertained in any case.

• Development Services and Consulting – if the services opted by the client are T&M (Time & Material) based services or Hire Dedicated Developer services then refunds shall be never entertained in any case.

Cancellation Policy:

Metia Digital, also offers Cancellation Policy Main Terms to clients where they can request to cancel their project. If you would like to cancel your project, you must have to send a Cancellation Request mail to our PMO (Project Management Office). If you once got a confirmation for project cancellation from our PMO, it means your cancellation request has been accepted.

• We will take approx. 2 to 3 weeks time to process any type of Cancellation requests.

• If you request the cancellation of your project, you must consider the services level agreement.

• It’s mutual understanding, if you request cancellation of your project, you must have to pay for the invested efforts on your project.

• Payment Priority: If we will not receive the payment on behalf of invested efforts, any project related materials such as Source Code, Design, and any deliverables will not be delivered.

• Beta Delivery fact: Once your requested project is released for the Beta Delivery, it cannot be cancelled.